Return Policy

Titaglow Returns Policy

30-Day Returns

Sometimes it just doesn’t work out, and that’s okay! If you change your mind about your purchase, you are welcome to return your product to us.

• Items must be returned within 30 days after your purchase date.
• We will need to receive the items back unopened, unused and in the original packaging for change of mind, ordered incorrect item and the Scent Room promise.
• Items bought on sale or with the use of discount code will be refunded at the price paid after discount.
• Orders placed with gift cards or store credit will have the full amount refunded via Refundid, the gift card/store credit will not be reinstated, unless returned via our returns form.

Reasons for return via Refundid

Change of Mind

If the product received back to us is unopened, unused and in the original packaging. You will need to return within 30 days of purchasing the item(s) and pay for return shipping.

Ordered incorrect Item

Sometimes we make mistakes. You can return your item(s) if you ordered incorrectly, as long as the item(s) is unopened, unused and in the original packaging. You will need to return within 30 days of purchasing the item(s) and pay for return shipping.

Allergy

In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us.  Titaglow will cover the shipping costs.

Reason for return via returns form

Damaged in transit 

If you have received an item(s) that has arrived damaged, please take a photo and contact us within 7 days of delivery using the returns form below. 

Please don’t dispose of the item until we’ve had a chance to chat with you!

Received incorrect Item

If you have received the wrong item(s), you can return your item(s) free of charge and Titaglow will cover any shipping costs. Please complete your return using the returns form below.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault and a photo if possible using the returns form below to organise a replacement or refund including any shipping costs incurred.

Excluded products/categories:  

Products excluded from our returns policy include electrical devices, menstrual care, oral care, intimate care and sexual wellness products for hygiene and safety reasons. This does not apply to faulty items. In addition, the purchase of gift cards are excluded from our returns policy.  Please note for any phone orders or amended orders they will need to be processed via our returns form.